Vineet Nayar: Employees First, Customers Second. by: Mike Sturm. Vineet Nayar has a smile that implies that he knows something that many. In today’s column I interview Vineet Nayar, CEO of HCL one of the world’s largest IT firms is by putting employees first and customers second. Review the key ideas in the book Employees First Customers Second by Vineet Nayar in a condensed Soundview Executive Book Review. Summaries & book.

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The company redefined processes to make the enabling functions and company management accountable to employees — with resulting improvement in both their effectiveness and their passion for their work. And something which is unreasonable, not backed by data, completely disconnected from the past, suddenly becomes a reality emploees the future. Why do you—the company—exist?

For Nayar, building a high-performance team is all about embracing impossibility. Create a Compelling Vision for Tomorrow Employees at your company can get a paycheck from anywhere. Employees First, Customers Second: There werefrst who needed to teach English and math to 3 million students in 50, schools. Nayar continues to share his knowledge and build his thought leadership through numerous articles, speaking engagements, and intellectual partnerships.


Five years later, the seconv had become one of the fastest-growing IT services partners on the planet, world-renowned for its radical management practices.

Vineet Nayar: Employees First, Customers Second – Nordic Business Report

Get your digital copy of the summary from the link below. Employees First, Customers Second by: Numerous coaches turned him down, saying that a one-armed person could never excel at Judo.

Death of The Advertising Industrial Complex by: Turning Conventional Management Upside Down. Nayar also proudly tells the story of his philanthropic venture—The Sampark Foundation.

Vineet Nayar: Employees First, Customers Second

Does your boss have that vision for you? If you vinneet that it’s possible to turn the pyramid upside downor wonder whether it’s really necessaryI urge you to read this thoughtful and timely book! The 4 steps of transformation 1. Instead, they employed a number of relatively simple catalysts that produced big and often unexpected results and proceeded through four phases:.

He remains a restless and relentless innovator in both his professional and social capacities, who believes that even the most successful management approaches must constantly be evaluated, refined, adapted and rethought, and, when naar, scrapped altogether.

Nayar tells the parable of a plumber who shows up at an expensive house, and the owner wastes 2 hours telling him about how great the house is.


What creates the differentiated value? Nayar used the four questions and four steps in Indian schools to vastly improve educational outcomes—specifically in English and math. Secohd all the plumber is there to find out is where the leak is. His vision for HCL was simple: Nayar tells an interesting story to illustrate that point. Nayar has his eyes on something more: You can read more about his management philosophies at his own scrapbook and a blog at Harvard Business Review website.

So as a leader, you need to be able to provide your people with a vision that resonates with them. They could also construct over English sentences that they had never heard before.

What did HCLT do to effect such a transformation?

The system had a guaranteed resolution time. He wears customeds smile as he addresses the audience at the Nordic Business Forum. Nayar could be the next Peter Drucker. Nayar closed with a bit of Indian cultural education: